Maintenance and Support

  • Platform, Plugin And Dependency Updates
  • Uptime Monitoring So We Know Before You Do
  • Automated, Tested Backups
  • Regular Checks That Forms Still Deliver
  • Support Around The Clock, 24/7/365

Free, no obligation audit before any maintenance plan starts.

Support team monitoring and maintaining websites

A Website Is Not A Thing You Finish

A website is not a thing you finish. Software needs updating, content goes out of date, and eventually something breaks at an inconvenient moment.

What Maintenance Covers

Keeping the platform, plugins and dependencies current, because most successful attacks exploit something already patched. Uptime monitoring, automated and tested backups, and regular checks that forms still deliver and links still work.

Contact forms fail silently, and the first sign is usually a quiet month.

Support When You Need It

Small changes, a new page, updated prices, a fresh set of photographs. Things that take us minutes and would take you an afternoon of frustration.

You deal with the people who built your site, not a ticket queue. We know how it was put together, which is why answers arrive quickly rather than after three rounds of explaining.

24/7/365

Websites do not fail politely during office hours. Support is available around the clock, because a shop that is down on Saturday evening is losing real money. Out of hours we monitor automatically and act on the alerts, so faults are often cleared before anyone notices, and you hear what happened rather than finding out from a customer.

Content Updates

Many clients prefer to hand us changes rather than log in themselves. Both are fine. If you would rather do it yourself we will have trained you at handover, and if you would rather not, send it over and it is done. Small updates usually go live the same working day, and anything larger gets a date before we start. Nothing waits in a queue for a monthly release.

Sites We Did Not Build

We take on maintenance for sites built elsewhere. The first step is an audit, so we know what we are dealing with and you know what state it is genuinely in.

Occasionally that audit concludes that maintaining a site costs more than replacing it. We will tell you that honestly, even though it is the less convenient answer.

Ask About a Maintenance Plan for Your Site

Including sites we did not build. The first step is always an audit, so you know what state your site is genuinely in before committing to anything.

Ask About A Maintenance Plan
Maintained and backed up systems

One Team, Every Digital Skill

Websites, development, marketing, Microsoft 365 and community I.T. projects, all under one roof across Hertfordshire and the surrounding areas. One team means the person who builds your site is the same one who secures it, keeps it loading fast and picks up the phone when something needs changing, rather than a chain of contractors passing the job between them. Nothing is outsourced, so nothing sits waiting on somebody else.

Web Development

Web Development

CMS, e commerce, APIs, databases and custom builds. Front end through to back end, written as clean code another developer could pick up tomorrow, integrated with the systems you already rely on. Everything is documented as we go, so your site never depends on one person being available.

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Marketing and Content

Marketing and Content

Logos, social media, viral video and content that works. We plan around the handful of platforms your customers actually use rather than spreading thin across all of them, and write copy that sounds like your business instead of a machine. Then we measure which of it brings people back to your site.

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Office 365 and I.T.

Office 365 and I.T.

Setup, migration, security and day to day support for Microsoft 365. Email, files and accounts move across without downtime, and your staff are trained properly rather than handed a login and left to work it out. Afterwards we stay reachable, so a problem never sits waiting for someone to call you back.

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Computers For All

Computers For All

Refurbished ChromeBooks for Hertfordshire schools. Donated devices are securely wiped, fitted with new storage, safety tested and rebuilt for classroom use, then handed to schools for a fraction of the price of buying new. Families clear out old technology safely and businesses cut their electronic waste.

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AI Receptionist

AI Receptionist

Never miss a call. Free setup, 5 day trial, no obligation. A local number answers naturally, captures every message straight to your inbox, books appointments into your calendar and transfers to a real person when a call genuinely needs one. Keep your existing line and switch it off whenever you like.

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Herts Web Design Blog

Herts Web Design Blog

Guides on cost, speed, hosting and getting found online. Written from real projects and real measurements taken on real sites, not repeated from someone else's advice. Each one shows the numbers behind the conclusion, so you can judge what would actually change a result before you spend anything on it.

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Herts Web Design client support

We Provide 24/7/365 Support for all Our Existing Clients

We Provide All Our Clients with round the clock support. New enquiries are answered 7am to 9pm Monday to Friday, and 8am to 6pm at weekends.

Ask About A Maintenance Plan Today
Free Shopify Store Audit

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