Privacy and Cookie Policy

Last updated 25 July 2026.

Who We Are

Herts Web Design is a website design, development and IT services business based in Letchworth Garden City, Hertfordshire, trading as herts-webdesign.co.uk. For any question about this policy or your data, contact us at sales@herts-webdesign.co.uk or 01462 630363.

Information We Collect

We only collect personal data that you choose to give us. This happens when you:

• Fill in a contact or audit request form on this website (name, email address, phone number and any message you enter).
• Email or call us directly.

Our contact forms are processed by Formspree, a third party form handling service. Formspree receives the information you submit and forwards it to us by email. We do not store form submissions in our own database.

How We Use Your Information

We use the information you provide solely to respond to your enquiry, provide a quote, or deliver the service you have requested. We do not sell your data, and we do not use it for marketing unless you have separately agreed to that.

Cookies and Similar Technologies

Cookies are small files stored on your device. This site also uses similar browser storage technologies (localStorage and sessionStorage) for the same kind of purpose. The table below lists everything used on this site.

Name	Type	Purpose	Duration
hwd_consent	Strictly necessary (localStorage)	Remembers your cookie consent choice so we do not ask again on every visit.	Until cleared by you
hwd_audit_dismissed	Strictly necessary (sessionStorage)	Remembers that you closed the free audit banner, for the current browsing session.	Current session only
_ga	Analytics (optional)	Google Analytics: distinguishes users. Only set if you accept optional cookies.	Up to 2 years
_ga_G-40P8TZ1CKD	Analytics (optional)	Google Analytics 4: tracks session state for this property. Only set if you accept optional cookies.	Up to 2 years

Strictly necessary storage does not require consent and cannot be switched off, as the site cannot remember your preferences without it. Analytics cookies are only set after you accept them using the cookie banner. You can change your choice at any time by clearing your browser's site data for herts-webdesign.co.uk and revisiting the site.

Google Analytics

If you accept optional cookies, we use Google Analytics 4 to understand how visitors use this site, such as which pages are viewed and how long visitors stay. This information is aggregated and does not directly identify you. Data is processed by Google. You can read Google's own privacy policy at policies.google.com/privacy.

Third Party Processors

• Formspree, for handling contact and audit form submissions.
• Google Analytics, for site usage analytics, only if you accept optional cookies.
• Google Tag Manager, used to load the Google Analytics script.

Data Retention

We keep enquiry emails for as long as reasonably needed to handle your enquiry and for our own business records, then delete them. Google Analytics data is retained according to Google's own retention settings for our account.

Your Rights

Under UK data protection law, you have the right to ask what personal data we hold about you, to have it corrected, and to have it deleted. To exercise any of these rights, email sales@herts-webdesign.co.uk. If you are not satisfied with our response, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes To This Policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.